- 01How does the system handle the visual production without stock photography?
- Stock photography is a hard “no” by default. Your visual library is built from your own workshop and product photography. For Lite and Starter tiers, your team shoots regularly on phones — the system edits and stages the material to your brand standards. For Growth and above, our visual partner makes a monthly workshop visit (or quarterly, depending on travel logistics) to capture process, makers, raw materials, and seasonal work. Everything you see in your content comes from your own work.
- 02We work with named artisans and weavers. How do we handle their consent for appearing in content?
- We treat artisan consent the same way we treat client consent for medical content. Written, witnessed consent before any artisan appears named or photographed in content. The consent form (drafted per the artisan's language) specifies whether their name appears, whether their face appears, and whether the content can be paid promoted. The consent record is stored against the piece. Artisans can revoke at any time and we auto-archive related content. This protocol respects the craft's labour as fully as the craft itself.
- 03What about Geographical Indication tags — do we have to be careful about claims?
- Yes, GI tags have specific protocols. If your craft has a registered GI (Banarasi, Madhubani, Mysore Silk, Pochampally, Champagne, Darjeeling, others), your account loads the GI's rules. Content cannot make GI claims your brand isn't authorised to make. Content honours regional specificity (no implying broader provenance than you have). The Provenance Reviewer audits GI-claim content quarterly. Where your brand IS the authorised GI holder, we lean into it heavily — that authorisation is hard-won and worth signalling.
- 04Can the system handle the seasonality of craft production?
- Yes. Most craft production is deeply seasonal — monsoon affects natural dye, cotton harvest determines yarn availability, festival seasons drive demand. Your seasonal calendar loads at onboarding and content density adjusts: pre-festival production-process content drives anticipation, festival-week launches drive sales, post-festival craft-restoration content keeps the audience engaged through the quiet weeks. Heavy seasons get more output; quiet weeks get more storytelling.
- 05How do you handle competitor brands that make fake-heritage claims about similar crafts?
- We do not name them in your content. Naming creates legal exposure (defamation) and gives them free attention. We do strengthen your own provenance content — heavier documentation of your sourcing chain, more named-maker presence, clearer GI signalling — so that customers comparing brands can see the difference themselves. The market eventually sorts honest brands from fake ones. The system accelerates that sorting in your favour by making your real provenance unmistakable.
- 06Can this support export, particularly to markets with strict origin-claim regulation?
- Yes, and Custom-tier export-heavy clients use it heavily. European markets have strict food and craft origin rules (EU EFSA for ingestible, GI frameworks for craft). US markets have FTC origin-claim rules. We load the applicable export markets at onboarding and SENTINEL applies the destination-market rules to content distributed there. Content that's permissible in India for craft origin claims sometimes needs adjustment for EU distribution — the system handles the variation transparently.